Current Issues
Wembley Park
Step free access is not available between the car park and the ticket hall due to a faulty lift. For step free access, use the entrance on Bridge Road. Call 0343 222 1234 for further information.
12 Sep 2026, 12:39 a.m.
Monument
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
12 Sep 2026, 12:38 a.m.
Chorleywood
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
12 Sep 2026, 12:18 a.m.
Northolt
Step free access is not available due to a faulty lift.
11 Sep 2026, 8:10 p.m.
Royal Victoria
Step free access is not available between Victoria Dock Road and the footbridge due to a faulty lift. For trains to Beckton use the entrance on Victoria Dock Rd. For trains to Tower Gateway enter via Seagull Lane
11 Sep 2026, 8 p.m.
Shadwell
Step free access is not available to the DLR due to a faulty lift.
11 Sep 2026, 7:52 p.m.
Kilburn
Step free access is not available due to a faulty lift.
11 Sep 2026, 6:21 p.m.
West Ham
Step free access is not available to the District and Hammersmith & City lines due to a faulty lift.
11 Sep 2026, 2:52 p.m.
Greenford
Step free access is not available due to unavailability of station staff.
11 Sep 2026, 5:29 a.m.
Southall
Step free access is not available to platforms 2 and 3 (trains towards Heathrow and Reading) due to a faulty lift.
10 Sep 2026, 10:11 p.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information
10 Sep 2026, 8:26 a.m.
Victoria
Step free access is not available to/from the Cardinal Place entrance due to a faulty lift. Use the entrance at the National Rail station for step free access.
10 Sep 2026, 4:52 a.m.
King George V
Step free access is not available due to a faulty lift.
8 Sep 2026, 1:58 p.m.
West Hampstead
Step free access is not available to the eastbound Mildmay line platform due to a faulty lift.
7 Sep 2026, 12:27 p.m.
Bank
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
7 Sep 2026, 4:25 a.m.
Hanwell
Step free access is not available to the westbound platform due to a faulty lift.
6 Sep 2026, 12:38 p.m.
Canada Water
Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
3 Sep 2026, 8:30 a.m.
Moorgate
From Tuesday 1 until Monday 14 September, there will be no step-free access between the eastbound Circle, Hammersmith & City and Metropolitan line platform and the Moorgate entrance.<p><i>For step-free access to eastbound Circle, Hammersmith & City and Metropolitan line services:Alight at Farringdon and change there for Elizabeth line services to Moorgate,Alternatively, alight at Liverpol Street via the Broadgate entrance and continue at street level to Moorgate.</i></p>
1 Sep 2026, 3:30 a.m.
Elephant & Castle
Step free access is not available to the southbound Northern line due to faulty lifts.
5 Aug 2026, 6:11 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
25 Jul 2026, 4:14 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Resolved Issues
Chorleywood
Step free access has now been restored at this station. 12 Sep 2026, 12:20 a.m.
Haggerston
Step free access has now been restored at this station. 12 Sep 2026, midnight
Bromley-By-Bow
Step free access has now been restored at this station. 11 Sep 2026, 7:05 p.m.
Rickmansworth
Step free access has now been restored at this station. 11 Sep 2026, 7:20 p.m.
Surrey Quays
Step free access has now been restored at this station. 11 Sep 2026, 6 p.m.
Kilburn
Step free access has now been restored at this station. 11 Sep 2026, 5:25 p.m.
Canonbury
Step free access has now been restored at this station. 12 Sep 2026, midnight
Monument
Step free access has now been restored at this station. 12 Sep 2026, 12:05 a.m.
Wembley Park
Step free access has now been restored at this station. 12 Sep 2026, 12:05 a.m.