Current Issues
Kew Gardens
The ramp providing level access between the platform and Mildmay line trains is not in service due to unavailability of staff. Level access to the District line is still available.
4 Sep 2026, 5:22 a.m.
South Woodford
The ramps providing level access between the trains and the platforms are not in service due to unavailability of station staff.
4 Sep 2026, 12:09 a.m.
Chorleywood
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
4 Sep 2026, 12:01 a.m.
Hainault
The ramps providing level access between the trains and the platforms are not in service due to unavailability of staff. The lifts are still in service.
4 Sep 2026, 12:01 a.m.
Caledonian Road & Barnsbury
Step free access is not available due to a faulty lift.
4 Sep 2026, 12:01 a.m.
Imperial Wharf
Step free access is not available for trains towards Willesden Junction due to a faulty lift.
3 Sep 2026, 6:59 p.m.
Hampstead Heath
Step free access is not available to the eastbound platform due to a faulty lift.
3 Sep 2026, 11:14 a.m.
Canada Water
Step free access is not available between the ticket hall and the northbound Windrush line platform due to a faulty lift.
3 Sep 2026, 10:10 a.m.
Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
3 Sep 2026, 8:25 a.m.
Greenford
Step free access is not available due to a faulty lift.
2 Sep 2026, 12:07 p.m.
Seven Kings
Step free access is not available to the eastbound platform due to a faulty lift.
2 Sep 2026, 8:22 a.m.
Hackney Wick
Step free access is not available to the westbound platform due to a faulty lift.
1 Sep 2026, 5:43 a.m.
Moorgate
Step free access is not available to the eastbound Circle, Hammersmith & City and Metropolitan lines due to a faulty lift.
1 Sep 2026, 5:10 a.m.
From Tuesday 1 until Monday 14 September, there will be no step-free access between the eastbound Circle, Hammersmith & City and Metropolitan line platform and the Moorgate entrance.
1 Sep 2026, 3:30 a.m.
Elephant & Castle
Step free access is not available to the southbound Northern line due to faulty lifts.
5 Aug 2026, 6:11 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
25 Jul 2026, 4:14 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Resolved Issues
North Greenwich
Step free access has now been restored at this station. 4 Sep 2026, 5:10 a.m.
Kew Gardens
Step free access has now been restored at this station. 4 Sep 2026, 1:30 a.m.
Hainault
Step free access has now been restored at this station. 4 Sep 2026, 12:05 a.m.
South Woodford
Step free access has now been restored at this station. 4 Sep 2026, 12:15 a.m.
Kew Gardens
Step free access has now been restored at this station. 4 Sep 2026, 12:10 a.m.
Dagenham Heathway
Step free access has now been restored at this station. 3 Sep 2026, 9:30 p.m.
Wembley Central
Step free access has now been restored at this station. 3 Sep 2026, 9:45 p.m.
Barkingside
Step free access has now been restored at this station. 3 Sep 2026, 7:40 p.m.
Chorleywood
Step free access has now been restored at this station. 4 Sep 2026, 12:05 a.m.
Liverpool Street
Step free access has now been restored at this station. 4 Sep 2026, 5:10 a.m.
Blackhorse Road
Step free access has now been restored at this station. 4 Sep 2026, 3:10 a.m.