Current Issues
Buckhurst Hill
The ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
11 Sep 2026, 10:01 a.m.
Shadwell
Step free access is not available to the DLR due to a faulty lift.
11 Sep 2026, 9:23 a.m.
Greenford
Step free access is not available due to unavailability of station staff.
11 Sep 2026, 5:29 a.m.
Waterloo
Step free access is not available to the Jubilee line due to a faulty lift.
11 Sep 2026, 1:11 a.m.
Monument
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
11 Sep 2026, 12:02 a.m.
Wembley Park
Step free access is not available between the car park and the ticket hall due to a faulty lift. For step free access, use the entrance on Bridge Road. Call 0343 222 1234 for further information.
11 Sep 2026, 12:02 a.m.
Southall
Step free access is not available to platforms 2 and 3 (trains towards Heathrow and Reading) due to a faulty lift.
10 Sep 2026, 10:11 p.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information
10 Sep 2026, 8:26 a.m.
Victoria
Step free access is not available to/from the Cardinal Place entrance due to a faulty lift. Use the entrance at the National Rail station for step free access.
10 Sep 2026, 4:52 a.m.
Acton Main Line
Step free access is not available to the westbound platform (towards Hayes & Harlington) due to a faulty lift.
9 Sep 2026, 12:58 p.m.
King George V
Step free access is not available due to a faulty lift.
8 Sep 2026, 1:58 p.m.
West Hampstead
Step free access is not available to the eastbound Mildmay line platform due to a faulty lift.
7 Sep 2026, 12:27 p.m.
Bank
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
7 Sep 2026, 4:25 a.m.
Hanwell
Step free access is not available to the westbound platform due to a faulty lift.
6 Sep 2026, 12:38 p.m.
West Ealing
Step free access is not available due to a faulty lift.
4 Sep 2026, 10:29 a.m.
Canada Water
Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
3 Sep 2026, 8:30 a.m.
Moorgate
From Tuesday 1 until Monday 14 September, there will be no step-free access between the eastbound Circle, Hammersmith & City and Metropolitan line platform and the Moorgate entrance.<p><i>For step-free access to eastbound Circle, Hammersmith & City and Metropolitan line services:Alight at Farringdon and change there for Elizabeth line services to Moorgate,Alternatively, alight at Liverpol Street via the Broadgate entrance and continue at street level to Moorgate.</i></p>
1 Sep 2026, 3:30 a.m.
Elephant & Castle
Step free access is not available to the southbound Northern line due to faulty lifts.
5 Aug 2026, 6:11 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
25 Jul 2026, 4:14 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Resolved Issues
Elm Park
Step free access has now been restored at this station. 11 Sep 2026, 8:50 a.m.
West Brompton
Step free access has now been restored at this station. 11 Sep 2026, 7:05 a.m.
Langley Berks
Step free access has now been restored at this station. 11 Sep 2026, 6:35 a.m.
Langley Berks
Step free access has now been restored at this station. 11 Sep 2026, 5:30 a.m.
West Ham
Step free access has now been restored at this station. 11 Sep 2026, 4:40 a.m.
Hainault
Step free access has now been restored at this station. 10 Sep 2026, 11:05 p.m.
Roding Valley
Step free access has now been restored at this station. 10 Sep 2026, 10:55 p.m.
Monument
Step free access has now been restored at this station. 11 Sep 2026, 12:05 a.m.
Wembley Park
Step free access has now been restored at this station. 11 Sep 2026, 12:05 a.m.
Highbury & Islington
Step free access has now been restored at this station. 10 Sep 2026, 11:05 p.m.
Hackney Wick
Step free access has now been restored at this station. 11 Sep 2026, 8:15 a.m.
Moorgate
Step free access has now been restored at this station. 10 Sep 2026, 11 p.m.