Current Issues
Buckhurst Hill
The ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
3 May 2026, 1:45 a.m.
Maryland
Step free access is not available to the eastbound platform due to a faulty lift.
3 May 2026, 1:05 a.m.
Wembley Park
Wembley Park - Step free access is not available to platform 6 (southbound 'fast' Metropolitan line). Use platform 5 for southbound 'local' Metropolitan line trains.
2 May 2026, 4:55 p.m.
Gospel Oak
No step Free Access - Step free access is not available to the Suffragette line and for trains towards Stratford due to a faulty lift.
2 May 2026, 3:05 p.m.
New Cross Gate
Step free access is not available to platforms 1 and 2 towards West Croydon, Crystal Palace, Victoria, Sutton and Caterham due to a faulty lift. Call us on 0343 222 1234 if you need further information.
2 May 2026, 3 p.m.
Langley Berks
Step free access is not available to platform 1 due to a faulty lift.
2 May 2026, 10:55 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
1 May 2026, 11:50 a.m.
Langdon Park
Step free access is not available due to planned maintenance.
30 Apr 2026, 2:20 p.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to planned maintenance. For step free access use the Moorgate station entrance.
30 Apr 2026, 2:20 p.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Bank
From Monday 13 April until mid May, there will be no step-free access to/from the Waterloo & City line at Bank station. Please use Jubilee and Northern line services, changing at London Bridge.
13 Apr 2026, midnight
Resolved Issues
Rickmansworth
Step free access has now been restored at this station. 3 May 2026, 10:40 a.m.
Sudbury Town
Step free access has now been restored at this station. 3 May 2026, 11:05 a.m.
South Woodford
Step free access has now been restored at this station. 3 May 2026, 7:25 a.m.
Hillingdon
Step free access has now been restored at this station. 3 May 2026, 7:40 a.m.
Ickenham
Step free access has now been restored at this station. 3 May 2026, 7:40 a.m.
Canary Wharf
Step free access has now been restored at this station. 3 May 2026, 5:50 a.m.
Vauxhall
Step free access has now been restored at this station. 3 May 2026, 1:05 a.m.
Chesham
Step free access has now been restored at this station. 3 May 2026, 12:10 a.m.
Canary Wharf
Step free access has now been restored at this station. 3 May 2026, 12:15 a.m.
Canary Wharf
Step free access has now been restored at this station. 3 May 2026, 12:10 a.m.
Farringdon
Step free access has now been restored at this station. 3 May 2026, 12:15 a.m.
Ickenham
Step free access has now been restored at this station. 3 May 2026, 12:10 a.m.
Maryland
Step free access has now been restored at this station. 3 May 2026, 12:10 a.m.
Liverpool Street
Step free access has now been restored at this station. 3 May 2026, 1:30 a.m.