Current Issues
Wembley Park
Step free access is not available to platform 6 (southbound 'fast' Metropolitan line). Use platform 5 for southbound 'local' Metropolitan line trains.
12 Jul 2026, 7:38 p.m.
Step free access is not available between the car park and the ticket hall due to a faulty lift. For step free access, use the entrance on Bridge Road. Call 0343 222 1234 for further information.
12 Jul 2026, 5:55 p.m.
Step free access is not available to platforms 2 and 3 (northbound Jubilee line and northbound 'local' Metropolitan line). Use platform 1 for northbound 'fast' Metropolitan line trains.
12 Jul 2026, 4:36 p.m.
Langley Berks
No Step free access due to faulty lifts.
12 Jul 2026, 4:09 p.m.
Denmark Hill
Step free access is not available to the northbound platform due to a faulty lift.
12 Jul 2026, 3:48 p.m.
Clapham Junction
Step free access is not available between the footbridge and platforms 1 & 2 due to a faulty lift. Use the entrance on Grant Road instead. Call 0343 222 1234 if you need further information.
12 Jul 2026, 3:32 p.m.
Hounslow West
Step free access is not available due to a faulty lift.
12 Jul 2026, 2:39 p.m.
New Cross Gate
Step free access is not available to platforms 1 and 2 towards West Croydon, Crystal Palace, Victoria, Sutton and Caterham due to a faulty lift. Call us on 0343 222 1234 if you need further information.
12 Jul 2026, 11:27 a.m.
Liverpool Street
No step free access between the National Rail concourse and the eastbound Circle, Hamm & City and Metropolitan lines due to a faulty lift. Use the Elizabeth line entrance on Broadgate for step free access.
12 Jul 2026, 9:40 a.m.
Harrow-on-the-Hill
Step free access is not available to platforms 3 and 4 (northbound Metropolitan line) due to a faulty lift.
12 Jul 2026, 8:46 a.m.
West Hampstead
Step free access is not available to the eastbound Mildmay line platform due to a faulty lift.
12 Jul 2026, 3:15 a.m.
Canada Water
No Step Free Access- Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
12 Jul 2026, 2:24 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
12 Jul 2026, 12:13 a.m.
South Tottenham
Step free access is not available to the westbound platform due to a faulty lift.
12 Jul 2026, 12:13 a.m.
New Cross
Step free access is not available to platform D due to a faulty ramp.
12 Jul 2026, 12:10 a.m.
King's Cross & St Pancras International
Step free access is not available to the Thameslink platforms at St Pancras International due to faulty lifts. London Underground is accepting tickets via reasonable routes to/from King's Cross.
12 Jul 2026, 12:09 a.m.
Imperial Wharf
Step free access is not available for trains towards Clapham Junction due to a faulty lift.
12 Jul 2026, 12:09 a.m.
West Drayton
Step free access is not available to platforms 2, 3, 4 and 5 due to a faulty lift.
11 Jul 2026, 2:28 p.m.
West India Quay
Step free access is not available for trains towards Poplar and Westferry due to a faulty lift.
11 Jul 2026, 12:53 p.m.
Taplow
Step free access is not available between the entrance on Approach Rd and the footbridge. For step free access to platform 3 (to Reading), use the entrance on Bath Road. Call 0343 222 1234 for more info.
11 Jul 2026, 9:28 a.m.
Imperial Wharf
No Step Free Access- Step free access is not available for trains towards Clapham Junction due to a faulty lift.
10 Jul 2026, 4:23 p.m.
South Tottenham
No Step Free Access- Step free access is not available to the westbound platform due to a faulty lift.
10 Jul 2026, 4:03 p.m.
Manor Park
Step free access is not available to the eastbound platform due to a faulty lift.
10 Jul 2026, 3:39 p.m.
West Brompton
Step free access is not available to the northbound Mildmay line / Southern platform due to a faulty lift.
10 Jul 2026, 3:33 p.m.
Cannon Street
Step free access is not available to the National Rail concourse due to a faulty lift.
10 Jul 2026, 4:35 a.m.
Chadwell Heath
Step free access is not available to the westbound Elizabeth line platform due to a faulty lift.
10 Jul 2026, 12:10 a.m.
Ickenham
Step free access is not available due to unavailability of station staff.
9 Jul 2026, 10:56 p.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
9 Jul 2026, 4:35 p.m.
Canonbury
Step free access is not available to platforms 2 & 3. For destinations via Canada Water take a train from platform 1 and change at Highbury & Islington. For destinations via Willesden Jn take a train from platform 3
9 Jul 2026, 4:32 p.m.
Canada Water
Step free access is not available between the ticket hall and the northbound Windrush line platform due to a faulty lift.
8 Jul 2026, 9:24 p.m.
Brixton
From Monday 6 until Monday 20 July, there will be no step-free access at Brixton Station due to planned lift works.<p><i>For step-free exit to street level, take the Victoria line to Vauxhall station. Then use buses 2 or 196, from Vauxhall bus station to return to Brixton. For step-free access to the Victoria line, please use Vauxhall station. Buses 2 or 196 both serve Vauxhall from bus stop T, on the opposite side of the road.</i></p>
6 Jul 2026, 3:30 a.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
3 Jul 2026, 2:51 p.m.
Hackney Wick
The lift to the westbound platform is out of service due to a fault. For step free access, use the ramp on Hepscott Road.
2 Jul 2026, 10:56 a.m.
East India
Step free access is not available to/from Nutmeg Lane due to a faulty lift. For step free access, use the entrance on Blackwall Way.
1 Jul 2026, 8:34 a.m.
Hackney Central
Step free access is not available to the westbound platform due to a faulty lift.
29 Jun 2026, 7:05 a.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
28 Jun 2026, 1:34 p.m.
Finchley Central
Step free access is not available to the northbound platform due to a faulty lift.
27 Jun 2026, 5:37 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
7 Jun 2026, 12:03 a.m.
Resolved Issues
Pontoon Dock
Step free access has now been restored at this station. 12 Jul 2026, 7:50 p.m.
Bank
Step free access has now been restored at this station. 12 Jul 2026, 7:50 p.m.
Debden
Step free access has now been restored at this station. 12 Jul 2026, 11:25 a.m.
Chorleywood
Step free access has now been restored at this station. 12 Jul 2026, 6:35 p.m.
Elm Park
Step free access has now been restored at this station. 12 Jul 2026, 6:50 p.m.
Royal Victoria
Step free access has now been restored at this station. 12 Jul 2026, 7:50 p.m.