Current Issues
Caledonian Road & Barnsbury
Step free access is not available due to a faulty lift.
10 Sep 2026, 8:32 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
10 Sep 2026, 8:26 a.m.
West Finchley
The ramps providing level access between the trains and the platforms are not in service due to unavailability of station staff.
10 Sep 2026, 6:22 a.m.
Hampstead Heath
Step free access is not available to the westbound platform due to a faulty lift.
10 Sep 2026, 6:09 a.m.
Chalfont & Latimer
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
10 Sep 2026, 6:01 a.m.
Victoria
Step free access is not available to/from the Cardinal Place entrance due to a faulty lift. Use the entrance at the National Rail station for step free access.
10 Sep 2026, 4:52 a.m.
Monument
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
10 Sep 2026, 12:22 a.m.
Wembley Park
Step free access is not available between the car park and the ticket hall due to a faulty lift. For step free access, use the entrance on Bridge Road. Call 0343 222 1234 for further information.
10 Sep 2026, 12:22 a.m.
Shadwell
Step free access is not available to the DLR due to a faulty lift.
10 Sep 2026, 12:22 a.m.
Langley Berks
Step free access is not available to platform 1 due to a faulty lift.
10 Sep 2026, 12:15 a.m.
Poplar
Step free access is not available for trains towards Canary Wharf and Westferry due to a faulty lift.
9 Sep 2026, 8:29 p.m.
Acton Main Line
Step free access is not available to the westbound platform (towards Hayes & Harlington) due to a faulty lift.
9 Sep 2026, 12:58 p.m.
Langley Berks
Step free access is not available to the westbound platform (towards Reading) and platform 1 due to a faulty lift.
8 Sep 2026, 11:06 p.m.
Poplar
Poplar - Step free access is not available to/from Aspen Way due to a faulty lift.
8 Sep 2026, 3:54 p.m.
King George V
Step free access is not available due to a faulty lift.
8 Sep 2026, 1:58 p.m.
West Hampstead
Step free access is not available to the eastbound Mildmay line platform due to a faulty lift.
7 Sep 2026, 12:27 p.m.
Bank
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
7 Sep 2026, 4:25 a.m.
Hanwell
Step free access is not available to the westbound platform due to a faulty lift.
6 Sep 2026, 12:38 p.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
5 Sep 2026, 5:22 p.m.
West Ealing
Step free access is not available due to a faulty lift.
4 Sep 2026, 10:29 a.m.
Canada Water
Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
3 Sep 2026, 8:30 a.m.
Hackney Wick
Step free access is not available to the westbound platform due to a faulty lift.
1 Sep 2026, 5:43 a.m.
Moorgate
Step free access is not available to the eastbound Circle, Hammersmith & City and Metropolitan lines due to a faulty lift.
1 Sep 2026, 5:10 a.m.
From Tuesday 1 until Monday 14 September, there will be no step-free access between the eastbound Circle, Hammersmith & City and Metropolitan line platform and the Moorgate entrance.
1 Sep 2026, 3:30 a.m.
Elephant & Castle
Step free access is not available to the southbound Northern line due to faulty lifts.
5 Aug 2026, 6:11 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
25 Jul 2026, 4:14 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Resolved Issues
King's Cross & St Pancras International
Step free access has now been restored at this station. 9 Sep 2026, 11:20 p.m.
Shadwell
Step free access has now been restored at this station. 10 Sep 2026, 12:25 a.m.
Monument
Step free access has now been restored at this station. 10 Sep 2026, 12:25 a.m.
Wembley Park
Step free access has now been restored at this station. 10 Sep 2026, 12:25 a.m.
Liverpool Street
Step free access has now been restored at this station. 10 Sep 2026, 12:25 a.m.
Liverpool Street
Step free access has now been restored at this station. 10 Sep 2026, 12:25 a.m.