Current Issues
Green Park
Step free access is not available to the Piccadilly line due to a faulty lift.
8 May 2026, 11:05 a.m.
Goodmayes
Step free access is not available to the eastbound platform due to a faulty lift.
8 May 2026, 10:10 a.m.
Tower Hill
Step free access is not available to the westbound Circle / District lines due to planned maintenance works.
8 May 2026, 7:40 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
8 May 2026, 7:35 a.m.
Oakwood
Step free access is not available due to unavailability of station staff.
8 May 2026, 7:10 a.m.
Hampstead Heath
Step free access is not available to the westbound platform due to a faulty lift.
8 May 2026, 1:10 a.m.
Harrow & Wealdstone
Step free access is not available to the southbound Lioness line and southbound Bakerloo line (platforms 2 and 3) due to a faulty lift.
8 May 2026, 1:05 a.m.
Moorgate
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
8 May 2026, 1:05 a.m.
Kew Gardens
The ramp providing level access between the platform and Mildmay line trains is not in service due to unavailability of staff. Level access to the District line is still available.
8 May 2026, 1:05 a.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to planned maintenance. For step free access use the Moorgate station entrance.
8 May 2026, 1:05 a.m.
Finsbury Park
Step free access is not available to the southbound Piccadilly and Victoria lines due to a faulty lift. Call us on 0343 222 1234 if you need further help.
7 May 2026, 8:25 p.m.
Limehouse
Step free access is not available between the Bekesbourne Street entrance and platform 4 (trains towards Shadwell) due to a faulty lift. For step free access, use the entrance on Branch Road
7 May 2026, 10:35 a.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
7 May 2026, 1:05 a.m.
Barkingside
The ramp providing level access between the platforms and the trains is not in service due to unavailability of staff.
6 May 2026, 11:20 a.m.
Barking
Step free access is not available due to a faulty lift.
5 May 2026, 6:25 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
1 May 2026, 11:50 a.m.
Langdon Park
Step free access is not available due to planned maintenance.
30 Apr 2026, 2:20 p.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Bank
From Monday 13 April until mid May, there will be no step-free access to/from the Waterloo & City line at Bank station. Please use Jubilee and Northern line services, changing at London Bridge.
13 Apr 2026, midnight
Resolved Issues
Prince Regent
Step free access has now been restored at this station. 8 May 2026, 11 a.m.
Gospel Oak
Step free access has now been restored at this station. 8 May 2026, 10:25 a.m.
Shadwell
Step free access has now been restored at this station. 8 May 2026, 11:05 a.m.
Hammersmith
Step free access has now been restored at this station. 8 May 2026, 11:05 a.m.
Abbey Wood
Step free access has now been restored at this station. 8 May 2026, 9 a.m.
Roding Valley
Step free access has now been restored at this station. 8 May 2026, 11 a.m.
South Woodford
Step free access has now been restored at this station. 8 May 2026, 6:35 a.m.
Bond Street
Step free access has now been restored at this station. 8 May 2026, 6:15 a.m.
West Brompton
Step free access has now been restored at this station. 8 May 2026, 7 a.m.
Ickenham
Step free access has now been restored at this station. 8 May 2026, 7:20 a.m.
Ruislip
Step free access has now been restored at this station. 8 May 2026, 7:30 a.m.
Buckhurst Hill
Step free access has now been restored at this station. 8 May 2026, 7:35 a.m.
Kew Gardens
Step free access has now been restored at this station. 8 May 2026, 12:05 a.m.
Ruislip
Step free access has now been restored at this station. 8 May 2026, 12:05 a.m.
Buckhurst Hill
Step free access has now been restored at this station. 8 May 2026, 12:05 a.m.
Hammersmith
Step free access has now been restored at this station. 8 May 2026, 1 a.m.
West Finchley
Step free access has now been restored at this station. 8 May 2026, 12:10 a.m.
Moorgate
Step free access has now been restored at this station. 8 May 2026, 12:05 a.m.
Liverpool Street
Step free access has now been restored at this station. 8 May 2026, 12:05 a.m.