Current Issues
West Brompton
Step free access is not available to the eastbound District line and southbound Mildmay line / Southern platform due to a faulty lift. Call us on 0343 222 1234 for more help
19 Jun 2026, 4:26 p.m.
Elm Park
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
19 Jun 2026, 4:19 p.m.
Dagenham Heathway
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
19 Jun 2026, 3:43 p.m.
Harold Wood
The lift to platform 4 (towards Shenfield) is out of service due to a fault. For step free access to platform 4, enter via the car park. For step free access to other platforms, use the entrance on Gibbons Lane.
19 Jun 2026, 10:10 a.m.
Osterley
Step free access is not available due to unavailability of station staff.
19 Jun 2026, 4:41 a.m.
King's Cross & St Pancras International
Step free access is not available to the Thameslink platforms at St Pancras International due to faulty lifts. London Underground is accepting tickets via reasonable routes to/from King's Cross.
19 Jun 2026, 12:04 a.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
18 Jun 2026, 2:10 p.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
17 Jun 2026, 11:24 p.m.
Hampstead Heath
Step free access is not available to the westbound platform due to a faulty lift.
17 Jun 2026, 9:52 a.m.
Hackney Wick
The lift to the westbound platform is out of service due to a fault. For step free access, use the ramp on Hepscott Road.
15 Jun 2026, 10:33 a.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Harrow & Wealdstone
Step free access is not available to the northbound London Northwestern / Southern (platforms 4 and 5) due to a faulty lift.
13 Jun 2026, 8:51 p.m.
East India
Step free access is not available to/from Nutmeg Lane due to a faulty lift.
13 Jun 2026, 10:52 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
7 Jun 2026, 12:03 a.m.
Wembley Central
No Step Free Access- Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
21 May 2026, 7:05 a.m.
Resolved Issues
Ruislip
Step free access has now been restored at this station. 19 Jun 2026, 4:10 p.m.
Colliers Wood
Step free access has now been restored at this station. 19 Jun 2026, 3:30 p.m.
Roding Valley
Step free access has now been restored at this station. 19 Jun 2026, 2:20 p.m.
Abbey Wood
Step free access has now been restored at this station. 19 Jun 2026, 2:30 p.m.
Abbey Wood
Step free access has now been restored at this station. 19 Jun 2026, 2:30 p.m.
Westminster
Step free access has now been restored at this station. 19 Jun 2026, 1:15 p.m.
Chorleywood
Step free access has now been restored at this station. 19 Jun 2026, 11:50 a.m.
Sudbury Town
Step free access has now been restored at this station. 19 Jun 2026, 2:45 p.m.
Ickenham
Step free access has now been restored at this station. 19 Jun 2026, 11:15 a.m.
Chalfont & Latimer
Step free access has now been restored at this station. 19 Jun 2026, 10:55 a.m.
West Drayton
Step free access has now been restored at this station. 19 Jun 2026, 8:35 a.m.
Kilburn
Step free access has now been restored at this station. 19 Jun 2026, 6:20 a.m.
Bond Street
Step free access has now been restored at this station. 19 Jun 2026, 10 a.m.
West Brompton
Step free access has now been restored at this station. 19 Jun 2026, 8:45 a.m.