Current Issues
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
9 Jul 2026, 4:35 p.m.
Canonbury
Step free access is not available to platforms 2 & 3. For destinations via Canada Water take a train from platform 1 and change at Highbury & Islington. For destinations via Willesden Jn take a train from platform 3
9 Jul 2026, 4:32 p.m.
Imperial Wharf
Step free access is not available for trains towards Clapham Junction due to a faulty lift.
9 Jul 2026, 4:21 p.m.
Shenfield
Step free access is not available to the Elizabeth line platforms 5 and 6 due to a faulty lift.
9 Jul 2026, 4:21 p.m.
Sudbury Town
The ramps providing level access between the trains and the platforms are not in service due to unavailability of staff. The lifts are still in service.
9 Jul 2026, 3:45 p.m.
West India Quay
Step free access is not available for trains towards Poplar and Westferry due to a faulty lift.
9 Jul 2026, 3:14 p.m.
Chorleywood
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
9 Jul 2026, 1:53 p.m.
West Brompton
Step free access is not available due to unavailability of station staff.
9 Jul 2026, 11 a.m.
West Ham
Step free access is not available to the District and Hammersmith & City lines due to a faulty lift.
9 Jul 2026, 10:41 a.m.
Royal Victoria
Step free access is not available between Victoria Dock Road and the footbridge due to a faulty lift. For trains to Beckton use the entrance on Victoria Dock Rd. For trains to Tower Gateway enter via Seagull Lane
9 Jul 2026, 10:16 a.m.
Elm Park
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
9 Jul 2026, 9:28 a.m.
Hendon Central
Step free access is not available due to a faulty lift.
9 Jul 2026, 8:48 a.m.
Westminster
Step free access is not available to the Jubilee line due to a faulty lift.
9 Jul 2026, 12:17 a.m.
King's Cross & St Pancras International
Step free access is not available to the Thameslink platforms at St Pancras International due to faulty lifts. London Underground is accepting tickets via reasonable routes to/from King's Cross.
9 Jul 2026, 12:15 a.m.
Kensal Rise
Step free access is not available to the eastbound platform due to a faulty lift.
9 Jul 2026, 12:15 a.m.
Canada Water
Step free access is not available between the ticket hall and the northbound Windrush line platform due to a faulty lift.
8 Jul 2026, 9:24 p.m.
Hounslow East
Step free access is not available to the eastbound platform due to a faulty lift.
8 Jul 2026, 4:14 p.m.
Denmark Hill
Step free access is not available to the northbound platform due to a faulty lift.
6 Jul 2026, 3:43 p.m.
Westminster
No Step Free Acess - Step free access is not available to the Jubilee line due to a faulty lift.
6 Jul 2026, 2:02 p.m.
Brixton
From Monday 6 until Monday 20 July, there will be no step-free access to the Victoria line at Brixton station due to planned lift works.<p><i>For step-free exit to street level, take the Victoria line to Vauxhall station. Then use buses 2 or 196, from Vauxhall bus station to return to Brixton. For step-free access to the Victoria line, please use Vauxhall station. Buses 2 or 196 both serve Vauxhall from bus stop T, on the opposite side of the road.</i></p>
6 Jul 2026, 3:30 a.m.
Canary Wharf
Step free access is not available to the Jubilee line due to a faulty lift.
5 Jul 2026, 2:33 a.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
3 Jul 2026, 2:51 p.m.
Hackney Wick
The lift to the westbound platform is out of service due to a fault. For step free access, use the ramp on Hepscott Road.
2 Jul 2026, 10:56 a.m.
East India
Step free access is not available to/from Nutmeg Lane due to a faulty lift. For step free access, use the entrance on Blackwall Way.
1 Jul 2026, 8:34 a.m.
Hackney Central
Step free access is not available to the westbound platform due to a faulty lift.
29 Jun 2026, 7:05 a.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
28 Jun 2026, 1:34 p.m.
Finchley Central
Step free access is not available to the northbound platform due to a faulty lift.
27 Jun 2026, 5:37 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
7 Jun 2026, 12:03 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
21 May 2026, 7:05 a.m.
Resolved Issues
Blackwall
Step free access has now been restored at this station. 9 Jul 2026, 3:55 p.m.
Finsbury Park
Step free access has now been restored at this station. 9 Jul 2026, 2:30 p.m.
North Greenwich
Step free access has now been restored at this station. 9 Jul 2026, 10 a.m.
Royal Albert Dlr
Step free access has now been restored at this station. 9 Jul 2026, 7:45 a.m.
Royal Albert Dlr
Step free access has now been restored at this station. 9 Jul 2026, 7:45 a.m.
West Silvertown
Step free access has now been restored at this station. 9 Jul 2026, 7:45 a.m.
West Silvertown
Step free access has now been restored at this station. 9 Jul 2026, 7:45 a.m.
Chalfont & Latimer
Step free access has now been restored at this station. 9 Jul 2026, 2:20 p.m.
Roding Valley
Step free access has now been restored at this station. 9 Jul 2026, 7 a.m.
West India Quay
Step free access has now been restored at this station. 9 Jul 2026, 8:50 a.m.
West Ham
Step free access has now been restored at this station. 9 Jul 2026, 10:15 a.m.
Manor Park
Step free access has now been restored at this station. 9 Jul 2026, 5:40 a.m.
Westminster
Step free access has now been restored at this station. 9 Jul 2026, 5:55 a.m.
Imperial Wharf
Step free access has now been restored at this station. 9 Jul 2026, 9:45 a.m.