Current Issues
Deptford Bridge
Step free access is not available for trains towards Canary Wharf due to a faulty lift.
21 Oct 2026, 5:23 p.m.
Crystal Palace
Step free access is not available to platforms 5 and 6 towards Highbury & Islington and London Bridge (via Forest Hill) due to a faulty lift. Call us on 0343 222 1234 if you need further help.
21 Oct 2026, 4:32 p.m.
Abbey Wood
Step free access is not available to the Southeastern/Thameslink platforms due to a faulty lift.
21 Oct 2026, 1:11 p.m.
Canonbury
Step free access is not available to platforms 2 & 3. For destinations via Canada Water take a train from platform 1 and change at Highbury & Islington. For destinations via Willesden Jn take a train from platform 3
20 Oct 2026, 11:56 p.m.
Hampstead Heath
Step free access is not available to the eastbound platform due to a faulty lift.
20 Oct 2026, 6:09 p.m.
Bond Street
Step free access is not available to the Central line due to a faulty lift.
19 Oct 2026, 8:21 p.m.
West Brompton
Step free access is not available to the eastbound District line and southbound Mildmay line / Southern platform due to a faulty lift. Call us on 0343 222 1234 for more help
19 Oct 2026, 7:33 p.m.
Acton Main Line
Step free access is not available to the westbound platform (towards Hayes & Harlington) due to a faulty lift.
14 Oct 2026, 3:57 p.m.
Canary Wharf
Step free access is not available to the Jubilee line due to a faulty lift.
14 Oct 2026, 12:20 a.m.
Earl's Court
Until the end of service on Thursday 5 November, there will be no step-free access to/from the westbound District line. If you are starting a westbound step-free journey at Earl's Court, take an eastbound District line train to Victoria and change there for a westbound train. To complete a westbound step-free journey at Earl's Court, take an Ealing Broadway or Richmond train to Hammersmith and change there for an eastbound train back to Earl's Court.
12 Oct 2026, 4:30 a.m.
King George V
Step free access is not available due to a faulty lift.
7 Oct 2026, 5:31 p.m.
Canada Water
Until Spring 2027, no step-free access between street and ticket hall level at this station. This is while TfL carry out lift replacement work. For step-free access to the Jubilee line, take bus 47 or 188 from stop B1 in the bus station to Bermondsey. For step-free access to the Windrush line, take any bus from stop B2, or bus 1 or 381 from stop C in the bus station to Surrey Quays. Alternatively, it is about an 800m journey to Surrey Quays at street level via Deal Porters Way. You will not be able to use the lift between the street and ticket hall to enter the station. Please plan ahead and allow more time for your journey
22 Sep 2026, 3:14 p.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
21 Sep 2026, 4:11 p.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
15 Sep 2026, 6:52 p.m.
Resolved Issues
Westminster
Step free access has now been restored at this station. 21 Oct 2026, 7:25 p.m.
King's Cross & St Pancras International
Step free access has now been restored at this station. 21 Oct 2026, 5 p.m.
West Finchley
Step free access has now been restored at this station. 21 Oct 2026, 1:05 p.m.
West India Quay
Step free access has now been restored at this station. 21 Oct 2026, 8:15 p.m.
Mill Hill East
Step free access has now been restored at this station. 21 Oct 2026, 11:15 a.m.
Kilburn
Step free access has now been restored at this station. 21 Oct 2026, 6:45 p.m.
Hayes & Harlington
Step free access has now been restored at this station. 21 Oct 2026, 11:10 a.m.
Chesham
Step free access has now been restored at this station. 21 Oct 2026, 6:25 p.m.
Abbey Wood
Step free access has now been restored at this station. 21 Oct 2026, 2:30 p.m.
Westminster
Step free access has now been restored at this station. 21 Oct 2026, 6:25 p.m.
Prince Regent
Step free access has now been restored at this station. 21 Oct 2026, 11:25 a.m.