Current Issues
Sudbury Town
Step free access between the train and the platform via ramp is not available due to unavailability of station staff.
26 May 2026, 6:20 p.m.
Wembley Park
Step free access is not available to platforms 4 and 5 (southbound Jubilee line and southbound 'local' Metropolitan line). Use platform 6 for southbound 'fast' Metropolitan line trains.
26 May 2026, 5:25 p.m.
Harrow-on-the-Hill
Step free access is not available between the bus station and the ticket hall due to a faulty lift. Step free access between the platforms is still available. Call us on 0343 222 1234 if you need further help.
26 May 2026, 5:20 p.m.
East India
Step free access is not available to/from Nutmeg Lane due to a faulty lift.
26 May 2026, 5:15 p.m.
Hampstead Heath
Step free access is not available to the westbound platform due to a faulty lift.
26 May 2026, 5 p.m.
Pinner
Step free access is not available to the northbound platform due to a faulty lift.
26 May 2026, 5 p.m.
Canada Water
Step free access is not available between the ticket hall and the Jubilee line and southbound Windrush line platforms due to a faulty lift. rmation.
26 May 2026, 4:35 p.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
26 May 2026, 4 p.m.
Shenfield
Step free access is not available due to a faulty lift.
26 May 2026, 3:40 p.m.
New Cross Gate
Step free access is not available to platform 5 towards Highbury & Islington and London Bridge due to a faulty lift.
26 May 2026, 3:25 p.m.
Denmark Hill
Step free access is not available to the northbound platform due to a faulty lift.
26 May 2026, 3:20 p.m.
Kilburn
Step free access is not available due to a faulty lift.
26 May 2026, 2:50 p.m.
Elm Park
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
26 May 2026, 2:30 p.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
26 May 2026, 1:55 p.m.
Chadwell Heath
Step free access is not available to the westbound Elizabeth line platform due to a faulty lift.
26 May 2026, 7:40 a.m.
Chorleywood
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
25 May 2026, 8:55 p.m.
Canning Town
Step free access is not available between the bus station and the ticket hall. The closest stations with step free access are Poplar and Royal Victoria. Call us on 0343 222 1234 for more help.
25 May 2026, 10:10 a.m.
Newbury Park
Step free access is not available to the eastbound platform due to a faulty lift.
25 May 2026, 7:25 a.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
24 May 2026, 6:25 a.m.
West Ham
Step free access is not available to the District and Hammersmith & City lines due to a faulty lift.
23 May 2026, 6:30 p.m.
Willesden Junction
Step free access is not available to the Bakerloo line and the Lioness line due to a faulty lift. Call us on 0343 222 1234 if you need more information.
21 May 2026, 7:50 p.m.
Wembley Central
No Step Free Access- Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
21 May 2026, 7:05 a.m.
Caledonian Road & Barnsbury
Step free access is not available due to a faulty lift.
11 May 2026, 8:05 p.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Resolved Issues
Hendon Central
Step free access has now been restored at this station. 26 May 2026, 6 p.m.
Pinner
Step free access has now been restored at this station. 26 May 2026, 2:35 p.m.
Kilburn
Step free access has now been restored at this station. 26 May 2026, 2:25 p.m.
Earl's Court
Step free access has now been restored at this station. 26 May 2026, 2:30 p.m.
Kingsbury
Step free access has now been restored at this station. 26 May 2026, 12:15 p.m.
Bromley-By-Bow
Step free access has now been restored at this station. 26 May 2026, 2:45 p.m.
South Woodford
Step free access has now been restored at this station. 26 May 2026, 7:25 a.m.
Hackney Wick
Step free access has now been restored at this station. 26 May 2026, 7:30 a.m.
Elm Park
Step free access has now been restored at this station. 26 May 2026, 6:50 a.m.
Dalston Junction
Step free access has now been restored at this station. 26 May 2026, 3:20 p.m.
Gospel Oak
Step free access has now been restored at this station. 26 May 2026, 7:15 a.m.
Barkingside
Step free access has now been restored at this station. 26 May 2026, 7:40 a.m.
Roding Valley
Step free access has now been restored at this station. 26 May 2026, 11:30 a.m.
Buckhurst Hill
Step free access has now been restored at this station. 26 May 2026, 2:55 p.m.
Wembley Park
Step free access has now been restored at this station. 26 May 2026, 8:20 a.m.
Canada Water
Step free access has now been restored at this station. 26 May 2026, 1:45 p.m.