Current Issues
Dagenham Heathway
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
18 May 2026, 6:05 a.m.
Liverpool Street
Step free access is not available via the Broadgate entrance due to a faulty lift. For step free access, use the lift from the National Rail concourse at Liverpool Street or the Underground entrance at Moorgate.
18 May 2026, 1:05 a.m.
Elm Park
The mini ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
18 May 2026, 1:05 a.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
18 May 2026, 1:05 a.m.
West Hampstead
Step free access is not available to the westbound Mildmay line platform due to a faulty lift.
18 May 2026, 1:05 a.m.
Denmark Hill
Step free access is not available to the southbound platform due to a faulty lift.
18 May 2026, 1:05 a.m.
Taplow
Step free access is not available between the footbridge and platform 3 (towards Reading) due to a faulty lift.
17 May 2026, 2:35 p.m.
Moorgate
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a faulty lift. For step free access use the Moorgate station entrance.
17 May 2026, 1:10 a.m.
Chorleywood
The manual boarding ramps are not in service due to unavailability of staff. Call us on 0343 222 1234 if you need further information.
14 May 2026, 9:50 p.m.
Southall
No Step Free Access- Step free access is not available to platforms 2 and 3 (trains towards Heathrow and Reading) due to a faulty lift.
14 May 2026, 6:35 p.m.
Denmark Hill
No Step Free Access- Step free access is not available to the southbound platform due to a faulty lift.
14 May 2026, 6:35 p.m.
Edmonton Green
Step free access is not available to the southbound platform due to a faulty lift.
12 May 2026, 1:10 p.m.
Caledonian Road & Barnsbury
Step free access is not available due to a faulty lift.
11 May 2026, 8:05 p.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
11 May 2026, 5:45 p.m.
Moorgate
Step free access is not available to the Northern line due to a faulty lift.
10 May 2026, 12:10 p.m.
Bank
Step free access is not available due to faulty lifts.
8 May 2026, 5:45 p.m.
Barking
Step free access is not available due to a faulty lift.
5 May 2026, 6:25 a.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Resolved Issues
South Woodford
Step free access has now been restored at this station. 18 May 2026, 6:40 a.m.
Rickmansworth
Step free access has now been restored at this station. 17 May 2026, 11:30 p.m.
West Brompton
Step free access has now been restored at this station. 17 May 2026, 8:15 p.m.
Elm Park
Step free access has now been restored at this station. 18 May 2026, 1 a.m.
Dagenham Heathway
Step free access has now been restored at this station. 17 May 2026, 9 p.m.
Liverpool Street
Step free access has now been restored at this station. 18 May 2026, 1 a.m.
Langdon Park
Step free access has now been restored at this station. 17 May 2026, 10:55 p.m.
Hounslow West
Step free access has now been restored at this station. 18 May 2026, 6:05 a.m.
Liverpool Street
Step free access has now been restored at this station. 18 May 2026, 1 a.m.
Denmark Hill
Step free access has now been restored at this station. 18 May 2026, 1 a.m.
West Hampstead
Step free access has now been restored at this station. 18 May 2026, 1 a.m.
Ickenham
Step free access has now been restored at this station. 17 May 2026, 11:15 p.m.