Current Issues
Tower Hill
Step free access is not available to the eastbound Circle / District lines due to a faulty lift.
4 May 2026, 5:45 a.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
4 May 2026, 3:20 a.m.
Ruislip
The ramp providing level access between the train and the eastbound platform is not in service due to unavailability of station staff.
4 May 2026, 1:25 a.m.
Kew Gardens
The ramp providing level access between the platform and Mildmay line trains is not in service due to unavailability of staff. Level access to the District line is still available.
3 May 2026, 10:35 p.m.
Wembley Central
Step free access is not available to the southbound Bakerloo line / Lioness line platform due to a faulty lift.
3 May 2026, 9:50 p.m.
Buckhurst Hill
The ramps providing level access between the platforms and the trains are not in service due to unavailability of staff.
3 May 2026, 5:45 p.m.
Harrow & Wealdstone
Step free access is not available between the car park entrance (platform 1 - northbound Bakerloo line / Lioness line) and the overbridge. Use Wealdstone High St entrance for step free access to other platforms
3 May 2026, 2:20 p.m.
Gospel Oak
No step Free Access - Step free access is not available to the Suffragette line and for trains towards Stratford due to a faulty lift.
2 May 2026, 3:05 p.m.
New Cross Gate
Step free access is not available to platforms 1 and 2 towards West Croydon, Crystal Palace, Victoria, Sutton and Caterham due to a faulty lift. Call us on 0343 222 1234 if you need further information.
2 May 2026, 3 p.m.
Langley Berks
Step free access is not available to platform 1 due to a faulty lift.
2 May 2026, 10:55 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
1 May 2026, 11:50 a.m.
Langdon Park
Step free access is not available due to planned maintenance.
30 Apr 2026, 2:20 p.m.
Liverpool Street
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to planned maintenance. For step free access use the Moorgate station entrance.
30 Apr 2026, 2:20 p.m.
Wembley Park
Wembley Park - Until Autumn 2026, no lift service between the street (Wembley Way / car park) and ticket hall. Step-free access is still available by using the entrance/exit on Bridge Road.
30 Apr 2026, 2:20 p.m.
Bank
From Monday 13 April until mid May, there will be no step-free access to/from the Waterloo & City line at Bank station. Please use Jubilee and Northern line services, changing at London Bridge.
13 Apr 2026, midnight
Resolved Issues
Highbury & Islington
Step free access has now been restored at this station. 4 May 2026, 1:05 a.m.
Highbury & Islington
Step free access has now been restored at this station. 3 May 2026, 6:50 p.m.
Dagenham Heathway
Step free access has now been restored at this station. 4 May 2026, 1:25 a.m.