Current Issues
Liverpool Street
Step free access is not available via the Broadgate entrance due to a fire alert. For step free access, use the lift from the National Rail concourse at Liverpool Street or the Underground entrance at Moorgate.
7 Sep 2026, 4:45 p.m.
Step free access to/from the Elizabeth line is not available via the Broadgate entrance / Liverpool St National Rail concourse due to a fire alert. For step free access use the Moorgate station entrance.
7 Sep 2026, 4:34 p.m.
West Hampstead
Step free access is not available to the westbound Mildmay line platform due to a faulty lift.
7 Sep 2026, 12:27 p.m.
Royal Victoria
Step free access is not available between Victoria Dock Road and the footbridge due to a faulty lift. For trains to Beckton use the entrance on Victoria Dock Rd. For trains to Tower Gateway enter via Seagull Lane
7 Sep 2026, 11:15 a.m.
Caledonian Road & Barnsbury
Step free access is not available due to a faulty lift.
7 Sep 2026, 8:27 a.m.
King's Cross & St Pancras International
Step free access is not available to the Piccadilly and Victoria lines due to planned engineering.
7 Sep 2026, 5:23 a.m.
Waterloo
Step free access is not available to the Jubilee line due to a faulty lift.
7 Sep 2026, 5:15 a.m.
Bank
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
7 Sep 2026, 4:25 a.m.
Monument
Step free access is not available to/from the King William Street entrance due to faulty lifts. For step free access to the DLR and the Northern line, use the entrance on Cannon Street.
7 Sep 2026, 4:25 a.m.
Wembley Park
Step free access is not available between the car park and the ticket hall due to a faulty lift. For step free access, use the entrance on Bridge Road. Call 0343 222 1234 for further information.
7 Sep 2026, 12:02 a.m.
Taplow
Step free access is not available between the footbridge and platform 3 (towards Reading) due to a faulty lift.
6 Sep 2026, 1:51 p.m.
Hanwell
Step free access is not available to the westbound platform due to a faulty lift.
6 Sep 2026, 12:38 p.m.
Bromley-By-Bow
Step free access is not available due to unavailability of station staff.
6 Sep 2026, 6 a.m.
Imperial Wharf
Step free access is not available for trains towards Clapham Junction due to a faulty lift.
5 Sep 2026, 5:30 p.m.
Highbury & Islington
Step free access is not available to the Mildmay line platform 8 (trains towards Stratford) due to a faulty lift. Take a train from platform 1 or 2 to Canonbury and change there.
5 Sep 2026, 5:22 p.m.
Gospel Oak
Step free access is not available to the Suffragette line and for eastbound Mildmay line trains due to a faulty lift.
5 Sep 2026, 4:10 p.m.
West Ealing
Step free access is not available due to a faulty lift.
4 Sep 2026, 10:29 a.m.
Canada Water
Step free access is not available between the ticket hall and street level due to a faulty lift. Step free access between lines is still available. Call us on 0343 222 1234 if you need more information.
3 Sep 2026, 8:30 a.m.
Hackney Wick
Step free access is not available to the westbound platform due to a faulty lift.
1 Sep 2026, 5:43 a.m.
Moorgate
Step free access is not available to the eastbound Circle, Hammersmith & City and Metropolitan lines due to a faulty lift.
1 Sep 2026, 5:10 a.m.
From Tuesday 1 until Monday 14 September, there will be no step-free access between the eastbound Circle, Hammersmith & City and Metropolitan line platform and the Moorgate entrance.
1 Sep 2026, 3:30 a.m.
Elephant & Castle
Step free access is not available to the southbound Northern line due to faulty lifts.
5 Aug 2026, 6:11 a.m.
Wembley Central
Step free access is not available to the northbound Southern / London Northwestern platform due to a faulty lift.
25 Jul 2026, 4:14 p.m.
King's Cross & St Pancras International
From Monday 15 June until mid September, there will be no step-free access lift available between the ticket hall and THAMESLINK platforms A & B. Please use London Underground connections via Farringdon for step-free access to THAMESLINK, or EAST MIDLANDS RAILWAY services for Luton Airport Parkway and Bedford.
15 Jun 2026, 4:30 a.m.
Resolved Issues
Moorgate
Step free access has now been restored at this station. 7 Sep 2026, 5:45 p.m.
Moorgate
Step free access has now been restored at this station. 7 Sep 2026, 5:45 p.m.
Barkingside
Step free access has now been restored at this station. 7 Sep 2026, 12:10 p.m.
Hillingdon
Step free access has now been restored at this station. 7 Sep 2026, 11:40 a.m.
Maidenhead
Step free access has now been restored at this station. 7 Sep 2026, 10:45 a.m.
Ealing Broadway
Step free access has now been restored at this station. 7 Sep 2026, 10:35 a.m.
Harrow & Wealdstone
Step free access has now been restored at this station. 7 Sep 2026, 11:45 a.m.
Chalfont & Latimer
Step free access has now been restored at this station. 7 Sep 2026, 4 p.m.
Hainault
Step free access has now been restored at this station. 7 Sep 2026, 7:25 a.m.
Kew Gardens
Step free access has now been restored at this station. 7 Sep 2026, 6:55 a.m.
Chorleywood
Step free access has now been restored at this station. 7 Sep 2026, 6:50 a.m.
Elm Park
Step free access has now been restored at this station. 7 Sep 2026, 6:25 a.m.
Caledonian Road & Barnsbury
Step free access has now been restored at this station. 7 Sep 2026, 6:35 a.m.
Victoria
Step free access has now been restored at this station. 7 Sep 2026, 9:15 a.m.
Canonbury
Step free access has now been restored at this station. 7 Sep 2026, 10:25 a.m.
Canada Water
Step free access has now been restored at this station. 7 Sep 2026, 10:15 a.m.
Greenford
Step free access has now been restored at this station. 7 Sep 2026, 2:40 p.m.